FREQUENTLY ASKED QUESTIONS

Last Updated on February 29, 2018

1. How do I register?

We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own GALADAY profile by clicking here to register.

2. I did not receive the activation email.

Please click the “Resend Activation Email” button after logging in. Check your mailbox including your spam folder. If this does not work, add “[email protected]” to your white list (safe senders) and resend again. If you are still unable to receive the activation email, please contact our Customer Service to resolve this issue.

3. I cannot login to my account.

Check your login details carefully. Make sure the email address is the same one you used for registration, and the password you entered is correct. Please make sure that your web browser accepts cookies. It might be a problem caused by GALADAY system maintenance; please wait 15 minutes and try again. If you are still not able to access your account, please contact our Customer Service and outline the problem.

4. I forgot my password

If you forgot your password, just click the “Forgot your password?” link on “sign in” Page and we will send you an automated email with information on how to reset your password.

5. How can I change my password?

Log in to your account. Locate the “Change Password ” option on the left corner and click it to reset your password.

6. Can I change my email address into another one?

We will offer this function in the near future.

7. What is the difference between the billing address and the shipping address?

The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.

1. How do I place my order?

Ordering online from GALADAY.com is easy! When viewing an item, simply select the size, color and quantity needed and then click ‘ADD TO BAG’. Once you have your desired items in your Bag, simply click the ‘PROCEED TO CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes or Z Points that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

2. Can I order by phone?

Yes, you can visit our mobile website on your smartphone by simply entering https://shop.galaday.com/ on the search bar of your browse; or you can download our ios/android app. You can find our app on APP store or google play.

3. How long can items be stored for in my shopping bag?

The shopping bag your account is linked to will retain its contents up to 30 days. This applies to all customers.

4. An item added to my shopping bag was sold out.

The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.

5. Do you restock items that are sold out?

Unfortunately, we do not restock most of our items. However you can vote for the out of stock item to be restocked.
To review all of your tracked items, simply log in and go to your account. Check the Notify in Stock section to see which of the items have been restocked and brought back to our online store for purchase.

6. How do I know what size to choose?

You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.

7. Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

GALADAY Main Order Statuses

 

All your orders are listed in your GALADAY account here.

 

Once we receive your payment, your order will go through several steps before being “shipped out”.

 

Please refer to the different order statuses and their meanings below:

 

Waiting for payment:

 

This order is unpaid . Please feel free to pay your order now.Once we receive your payment, we will process your order.

 

Pending:

 

You have attempted to pay us via PayPal e-check. At this time we haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.

 

Paid:

 

You have just paid for your order, our server will upload your order shortly and we will start to process your order.Thank you for your patience.

 

Processing :

 

GALADAY will typically process orders 3-10 business days upon payment. Your processing order will go through the following phases .

 

1- Receiving and allocating items to your order

2- Inspecting your items quality

3- Packing and printing shipping labels.

Once these 3 phases have been done, we will dispatch your order.

*For more information about our dispatch time for your specific item, please refer to the product page and see i.e “Dispatch: Ships within 5-10 business days.”

 

Dispatched:

 

Your order has left our warehouse and has been collected by the courier for the shipment. We cannot edit your order anymore.

 

Shipped Out:

 

Your complete order has been sent out and is now on its way to you. Please follow up the delivery in your account and track the item online.

 

GALADAY Additional Order Statuses

 

Partial order dispatched:

 

A part of your order has left our warehouse and has been already collected by the courier. The other items are still being prepared for shipment. At this point,you can still contact us to edit the address/items for the items that are not dispatched yet. We will send these as soon as possible.

 

Partial order shipped:

 

A part of your order has been sent out and is on its way to you . The other items are still being prepared for shipment.

 

For the shipped items ,please check the delivery information in your account and track the parcel online. We will shipped the rest of items out as soon as possible.

 

Cancelled:

 

Your unpaid order is canceled. Please feel free to replace an order anytime.

 

Refunded :

 

Your order has been refunded on our side.For Paypal payment, please allow 3- 7 working days for the transaction to be completed on your account. For credit card payment, it will take 7 to 25 working days depending on your credit card merchant.

1. What kinds of payment are accepted?

We accept the following forms of secure payment:

(1) PayPal

(2) Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.) For USA customers only at the moment.

(3) Credit Card Directly

(4) Western Union

(5) Wired Transfer

(6) GALADAY Gift Cards

2. What currencies can I pay?

We accept several currencies. Kindly note different payment methods support different currencies when checking out.

3. Is my privacy and personal information secure on your site?

We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times. Please click here to view the full details on how we protect your privacy and personal information.

4. Will I have to pay any sales tax?

Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid. Therefore, If any, these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, GALADAY cannot declare purchased items as a gift or list an amount that lower than the actual product price.

5. Why am I being asked to “Verify” my payment?

Because your order has been held for a standard anti-fraud check by GALADAY.

We want to avoid fraudulent and unauthorized payment

For more details about our anti-fraud please check here.

6. What is My Z Wallet?

Z wallet is a fast and secure payment tool, making it easy to stay up-to-date with all your account transactions.

For more details about our Z wallet please check here.

1. Do you ship to my country?

We ship orders all over the world. If you want to know more detailed information, please check the dedicated “Shipping Info”.

2. How much is the shipping cost?

Generally speaking, the total shipping cost will depend on the following factors:

The shipment method you choose (we offer Flat Rate, Standard shipping and Expedited Shipping options);

The destination country that the package ships to;

The number of items you order, as well as the total weight and volume (size) of the package.

Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.

3.How do I know if the item has free shipping?

For standard shipping, you can enjoy free shipping on orders over US$49; for express shipping, you can enjoy free shipping on orders over US$99. You can refer to our Shipping Info for more details

Beside https://www.galaday.com/shipping-info/s, we have free shipping site-wide promotions every month, please stay updated with us and don’t miss the big chance!

4. How long will it take to receive my order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

You can refer to the related information here for more details.

5. How can I track my order?

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your GALADAY account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.

6.What is Insurance?

Insurance covers accidental damage and/or missing item(s) during the shipment process. Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. Should such a situation occur, and provided you have paid for insurance during the order checkout, we may contact the shipping company directly on your behalf to claim financial compensation.

How do I return or exchange an item?

Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.

We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. GALADAY.com is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, GALADAY.com do not accept C.O.D. deliveries.

Please note the following product return requirements:

Merchandise must be returned within 7 days of receipt;

Merchandise must be unworn and unwashed;

Merchandise must have all tags, original packaging, accessories and embellishments fully intact;

Gift cards, jewelry, underwear, swimsuits and bodysuits merchandise may not be returned.

Refunds will be processed within approximately 7 to 10 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for ‘lorem ipsum’ will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for ‘lorem ipsum’ will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

1.response slowly

Bad Reviews:This is truly the slowest customer service I have ever waited for and I am very disappointed in this store!

Response:Hello, due to the presence of more customers in our store, customer service is temporarily busy, reply to your slow sincere apologies, we also hate to give birth to a few hands to. Your bad reviews is a wake-up call for our customer service, I will strengthen customer service training to avoid similar situations in the future. Thank you for your support of our store, your presence is our motivation, I hope you can have a perfect shopping experience!

2.bad attitude

Bad Reviews:I felt that the owner was very impatient and not only was he slow to respond but he always answered my questions and I was very unhappy!

Response:Hello, I’m really sorry, because the customer service face more customers, really hard, inevitably will be impatient, for this I have severely criticized him, but also to make a series of punishments and reforms, as the store manager I assure you, your next visit to the store will strive to provide you with quality service and happiness.

Are there different washing and maintenance methods for different types of clothes?

Faded clothes: Soak them in warm water with a little salt before washing them.

Black clothes: add a small amount of strong tea or coffee to make the clothes more shiny when washing again.

White clothes: wash them separately. After washing, add two or three drops of blue ink into the water to rinse, and then hang the clothes to dry.

Soiled clothes: You don’t need to add a lot of liquid or powder to the laundry, just wash them several times.

What are the preservation methods for different types of clothes?

Cotton and linen clothes: when storing, the clothes must be cleaned, then dried, folded flat, and put into the closet, in the closet need to add desiccant to prevent mildew, white clothes and black clothes should be stored separately to prevent staining or yellowing.

White clothes and black clothes should be stored separately to prevent staining or yellowing. Silk clothes: When storing them, it is best to cover them with cotton cloth.

Woolen clothes: all kinds of woolen clothes in wearing a period of time, to dry and beat, to remove the dust on the clothes, do not wear, placed in a drier place, the way of storage to hang mainly, hanging the opposite side of the flip, to prevent the weathering of the mark. Before storage should be brushed, ironing, drying, ventilation and air drying a day.

The synthetic fiber garments: man-made fiber garments should be flattened first, not suitable for long-term hanging, so as not to cause the stretching of clothes because of hanging. When storing natural fiber garments, you can put in a small amount of mothballs or insect repellent.

How to wash and maintain cotton clothes?

Washing Method:

1.Cotton clothes can be placed into the water, soaked for a few minutes, not placed in water for too long, 5 minutes or so; so as not to damage the color. Slightly dark-colored clothes will fade in the water, which is normal, can not be soaked in hot water.

2. You don’t need to put too much detergent in the clothes, just increase the number of times you wash them, but you need to wring out the clothes after each washing.

3. For clothes with darker colors, soak them in salt water for 1 to 2 hours with a little salt before washing to prevent them from fading.

Placement Maintenance Method:

1.After the clothes have been washed, they should be dried in a cool and ventilated place, not in the sun, as it is easy to make the clothes fade.

2. When drying the clothes, don’t hang them on the front side, but on the back side to prevent them from turning yellow.

How to wash and maintain tweed clothes?

Washing Method:

1. Most tweed clothes are not resistant to alkaline detergent, so you should use a neutral detergent, and the best detergent is special for wool.

2. Soak the clothes in cold water for about 10 minutes before washing. The temperature of the water should not be more than 40 degrees.

3.After washing, squeeze the clothes to remove the water, spread the wool clothes out or hang them by half fold.

4. If you have to choose machine washing, it is recommended to choose drum washing machine and use light gear to wash first.

5. High-grade woolen clothes or woolen clothes mixed with other fibers are recommended to be dry-cleaned, and can be sent to dry cleaners. (The material of the clothes is shown on the nameplate.)

6. Do not use a scrubbing board for washing.

Placement Maintenance Method:

1. After the clothes are washed and dried, do not contact with alkaline objects, or sharp and rough objects.

2. After the clothes are dried in a cool place, check whether they are dry or not, and then add the right amount of anti-mold and anti-moth agent when placing them.

3. Clothes in the closet of small partners need to regularly open the closet, ventilation, to keep dry.

4. During the hot and humid season (coastal or riverside partners, please pay attention), you need to take the clothes out and hang them in the shade for several times to prevent them from mildewing. Do not wring the clothes during the process of putting them away.

How to distinguish wool fibers from silk?

Hair smoke when fire, will blister, slower, giving off the smell of burnt hair, burned ashes will be shiny black spherical particles, finger pressure will be broken.

Silk meets fire and shrinks into clusters, slower, with a hissing sound will give off the smell of burnt hair, after burning into small dark brown spherical ashes, hand twisting that is broken.

How to identify the quality of down jackets?

Method 1: clothes flat on the table, with a gentle hand beat, easy to inflate and fluff up is true, on the other hand, fluff up is not false.

Method 2: if the hand to touch the face and lining of the filling of the suit, the feeling will be different, touch the face when harder, touch the lining when soft, that is by the face layer is down, by the lining side is wax cotton, this is false. The real down jacket always contains a certain stalk of hair, if not a little hard hair feel, you should consider whether it is counterfeit.

Method 3: with both hands sandwiched between the lining and the surface of the rush shot, if the filling can be gathered together, and through the light can be seen a dark, a light, which indicates that the down jacket is real, otherwise it is fake.

How to identify the quality of jacket?

1. Put the jacket flat on the table, see if it is flat and even, and then rub it vigorously with your hand to see if there is any phenomenon of drilling velvet. If the jacket is flat and does not have fleece, the quality is better; if it has fleece, the filling inside is inferior.

2. See if the jacket is hand-tied. A good jacket is fluffy and soft, does not tie hands, and is relatively light, while a poor quality jacket is often filled with crushed chicken feathers or black-hearted cotton, some of which tie hands and feel heavy.

3. Pat the jacket with your hand to see if there is any dust. Some jackets made of black-hearted cotton are dirty when you pat them with your hand. If it is clean and dust free, it means that it is not black-hearted cotton.

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